Exploring the future developments in customer experience

marketforce2016

Customer Experience in Financial Services: Asia Pacific 2016

Venue – 7th & 8th June, Suntec, Singapore

Exploring the future developments in customer experience

  • FinTech: exploring the challenges and opportunities
  • Aggregators: how to differentiate on CX in a premium price war
  • Will current metrics be a satisfactory measure of customer experience in the digital age?
  • How will regulators affect customer experience in the future?
  • Millennials: how will their needs change the face of experience?
  • Sensors and the rise of wearables
  • Social media and its developing role in customer experience

Moderator – Iqbal Singh, Managing Director, Citibank

Panelists

  • Wendy Lee, Director, Digital Solutions, Ageas
  • Marnix Zwart, Senior Vice President – Product & Business Development, GoBear
  • Varun Mittal, Group Head, Hellopay Partnership & Marketing, Alibaba Lazada
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