Customer Experience in Financial Services: Asia Pacific 2016
Venue – 7th & 8th June, Suntec, Singapore
Exploring the future developments in customer experience
- FinTech: exploring the challenges and opportunities
- Aggregators: how to differentiate on CX in a premium price war
- Will current metrics be a satisfactory measure of customer experience in the digital age?
- How will regulators affect customer experience in the future?
- Millennials: how will their needs change the face of experience?
- Sensors and the rise of wearables
- Social media and its developing role in customer experience
Moderator – Iqbal Singh, Managing Director, Citibank
Panelists
- Wendy Lee, Director, Digital Solutions, Ageas
- Marnix Zwart, Senior Vice President – Product & Business Development, GoBear
- Varun Mittal, Group Head, Hellopay Partnership & Marketing, Alibaba Lazada
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